Rent My Wardrobe

The Basics 8

• What items do well on the site?
• Where do we meet to exchange?
• How long does a rental last?
• Why should I process the payments through the app?
• What if my item gets damaged?

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Ratings and Reviews 4

• Why is the rating so important?
• Who will see my feedback?
• How is the rating score calculated?
• What if I received an unfair score?

Apparel Assurance 4

• What is the Apparel Assurance?
• What is the cost of Apparel Assurance?
• Whoops! I stained or damaged the item, what now?
• How do I avoid paying for damage I didn’t cause?

RMW Glossary of Terms 5

• Lender
• Renter
• Closet
• Arrange the Exchange
• Apparel Assurance

Creating a Listing & Managing My Closet 8

• How do I upload items onto the app?
• Can I post blouses, purses, shoes, accessories, or other items?
• How do I edit an item in my closet?
• Can I select more than one photo to upload at once?
• How much money should I charge for my item?

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Dry Cleaning & Returns 3

• How does dry cleaning work?
• What dry cleaner do I use?
• What do I charge for dry cleaning?

Rentals & Exchanges 8

• How do I exchange my rentals?
• Can I mail my items?
• Can I use a delivery service like Uber or Favor if I don’t want to meet in person?
• Do I have to allow fittings?
• How do I know my item will be returned?

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Payment & Pricing 8

• What do I charge for my rental?
• How many days is the rental and can I charge for extra days?
• What should I charge for cleaning?
• Why should I use the app to process payment instead of cash or Venmo directly with my renter?
• Can I customize my pricing for specific rentals?

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Check out & Check in 3

• How do I know when an item has been rented from my closet?
• What do I do if I want to prevent an item from being rented for a certain period of time?
• How do I extend a rental if someone requests an extension?

Rentals 6

• What happens if I don’t like the way the item looks on me?
• What if something comes up and I need to cancel my rental?
• Where do we meet and how do I get the item?
• How many days is the rental for?
• How does the dry cleaning work?

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Searching for Items 3

• How can I filter my search results?
• I’m searching for items with few or no results.
• How do I search by designer or brand?

Returns 4

• How do I check in my item for return after the rental is complete?
• Are there any late fees?
• Do I have to get the item dry cleaned before I return it?
• What if I stain or damage my rental?

Payment & Pricing 6

• What is the difference between retail and replacement rate?
• How much am I charged for the rental and what are the fees?
• What is the hold on my credit card for?
• When and how will I be charged for my rental?
• Where do I update my payment information?

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Establishing Credibility 1

• Verify user authenticity before exchange

Arranging the Exchange 1

• Arranging the Exchange

Lender Recommendations 5

• New Listing
• Photos
• Pricing
• Dry Cleaning
• Check Out

Renter Recommendations 4

• Rentals
• Returns
• Reviews and Ratings
• Profile

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