The Basics

What items do well on the site?
Designer and high end items do great! While not limited to high end fashion/runway… think Alice and Oliva, Eliza J, BCBG etc. Fast Fashion (like Forever21, ...
Mon, Feb 18, 2019 at 8:50 PM
Where do we meet to exchange?
RMW is not set up for shipping but rather in-person exchanges. We suggest establishing credibility with users before meeting up in person to swap. See our r...
Tue, Feb 19, 2019 at 12:19 PM
How long does a rental last?
The list price is automatically based on a 4 day rental.
Mon, Feb 18, 2019 at 8:53 PM
Why should I process the payments through the app?
If you do not use the app to complete the transaction the apparel assurance is void, and we cannot guarantee the renter will return your item in the same co...
Tue, Feb 19, 2019 at 12:18 PM
What if my item gets damaged?
All rentals on RMW automatically come with Apparel Assurance to cover incidents that may occur. Gross negligence, theft, and non returned items will incur f...
Mon, Feb 18, 2019 at 9:10 PM
Will my item come back clean?
You get to set a preference and price, specific to each rental, with instructions for cleaning. Be sure to confirm your instructions with the renter at the ...
Mon, Feb 18, 2019 at 9:12 PM
Does the app cost anything?
The app is completely free to use! There are some fees associated with rentals.
Mon, Feb 18, 2019 at 9:12 PM
What If I need to report an issue?
Click on help and feedback in your profile to message us.
Tue, Feb 19, 2019 at 12:17 PM