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Renter FAQs
Rentals
6
What happens if I don’t like the way the item looks on me?
What if something comes up and I need to cancel my rental?
Where do we meet and how do I get the item?
How many days is the rental for?
How does the dry cleaning work?
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Searching for Items
3
How can I filter my search results?
I’m searching for items with few or no results.
How do I search by designer or brand?
Returns
4
How do I check in my item for return after the rental is complete?
Are there any late fees?
Do I have to get the item dry cleaned before I return it?
What if I stain or damage my rental?
Payment & Pricing
6
What is the difference between retail and replacement rate?
How much am I charged for the rental and what are the fees?
What is the hold on my credit card for?
When and how will I be charged for my rental?
Where do I update my payment information?
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